Crisp DNA

The inner workings of a rather different consulting company

View project on GitHub

What is this?

This site is an open-source site describing how Crisp works and why.

Crisp is a consulting company based in Stockholm, Sweden. But we aren’t a very typical consulting company. For example:

  • None of the 30+ consultants are actually employed by Crisp (although we do have a few employed office staff).
  • We have no managers, not even a CEO. Instead we rely on self-organization and transparency. Almost everything is bottom-up, and anyone can drive any decision.
  • Crisp’s main purpose is to enable consultants to be happy, and Crisp Happiness Index is our driving metric. Strong revenue and delighted customers are a side effect, not a goal.
  • Crisp doesn’t want to earn money from it’s consultants. It is in practice a non-profit company (although not formally so). Consultants keep most of what they earn.
  • Our ownership model is designed to keep our stock financially worthless. There is no incentive to “cash in”.
  • Consultants are 100% autonomous. They can do whatever they want (as long as they don’t hurt the brand or our house), and work as much or as little as they want.

We get a lot of questions about how this works in practice, especially from other consultants looking to create something similar. After many years of experimenting we’ve converged on a model that works well, basically the sweet spot between being an independent consultant and being an employee. So we decided to open source it.

Want to start a similar org? See How to clone the Crisp DNA.

Why open-source the Crisp DNA?

  • To make the world a better place! The model has helped us be happy and make a positive impact in the world, and publishing it may help others do the same.
  • Open-sourcing it is a fun social experiment, we’re curious about what’s going to happen :o)
  • By making our model public, we’re more likely to keep it up-to-date and improve it as we learn.
  • Putting it on GitHub makes it easier for others to clone and evolve the model, and we can learn from that.

Contents

Driving principles

(these principles drive almost everything at Crisp)

Core structure and practices

(although these are core to our model, they are mostly just consequences of the principles above)

  • Happiness index – how do we know if we are succeeding?
  • Ownership model – how do people become owners, and what ownership actually means?
  • Economic model – how does money flow through the system?
  • How we make decisions – how do decisions get made when there is no manager?
  • Recruiting – how do new people get in?
  • Communication – how do we collaborate, sync, and improve?
  • Bun protocol – how do we handle customer enquiries and route to the right consultant?
  • Dashboard – how do we see the big picture?
  • Office team – how do we handle admin and day-to-day operations?
  • Board of directors – Swedish law requires that we have a BoD. So how does the BoD at Crisp work?
  • Our business – what type of work we do
  • Visions – How to you get a bunch of autonomous consultants to agree on a vision? Answer: have several :o)
  • Sales – how do we actually sell consultants?
  • Crisp unconference – how our bi-annual unconference works

Supporting practices

(relevant stuff, but not core to our model)

Meta

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